Welcome, man~ Here's a bit of info how orderin' from Aba's Shop works, 'n' under what terms ya'll be orderin' from me. I try to keep it short, sweet 'n' clear!
If ya left with any questions at all, feel free to message me! Email: shop [atta] abasart.ing, or Discord: aaabandir.
In general
Common sense 'n' mutual respect'll take us far 'round Aba's Shop!
I'll be a lovely reasonable merchant who serves ya to the best of my abilities 'n' respects yer rights as a customer.
Ya'll be a lovely reasonable customer who's willin' to communicate 'n' respects my standin' as a small seller.
Don't that sound beautiful or what?
If ya subscribe to common sense 'n' mutual respect, then ya all ready to get to sum shoppin'!
If ya wanna know more tho, read on. I'll see ya at the end!
~Aba
1. Merch
“Merch” are digital 'n' physical products that ya buy straight from Aba's Shop.
Most if not all physical merch on Aba's Shop're made to order, which means a third-party company'll produce 'n' ship 'em to ya. I'll use Printful to fulfill physical merch orders.
Here's what buyin' merch from Aba's Shop looks like:
- Ya pay for the order.
- I check yer order.
- I forward yer order to a third-party company for fulfillment.
- Third-party company produces the merch.
- Third-party company ships the merch to ya.
Simple as that! Tho promise me ya make sure that all order details're correct before placin' the order, 'kay? That'll keep things smooth, thanks~
That said, if there's anythin' ya need to change in yer order, contact me asap! Email: shop [atta] abasart.ing, or Discord: aaabandir. Since all orders go thru my approval before fulfillment, I may still be able to make changes.
1.1 Shippin' the merch
Merch shippin' costs, if any, are shown at checkout before ya place an order.
Since physical merch on Aba's Shop's made to order, I'll use Printful's fulfillment location that's closest to ya.
→ Still, dependin' on yer shippin' address, ya may still hafta pay customs duties, import taxes, or other charges. Those payments're yer responsibility, 'n' not included in the price ya pay to me.
Also since a third-party company takes care of shippin', delivery's outside of my direct control.
→ Tho if yer package appears to be delayed or lost, feel free contact me! I'll help investigate what's goin' on. Email: shop [atta] abasart.ing, or Discord: aaabandir.
1.2 Faulty, damaged or incorrect merch
If yer physical merch arrives damaged, defective, or different from whatcha ordered, contact me as soon as possible! Email: shop [atta] abasart.ing, or Discord: aaabandir.
Include yer order number 'n' send sum photos of the problem if ya want. It'll help me investigate the issue with the third-party fulfillment company.
Dependin' on the situation, I can either send ya a replacement, give a price reduction or a refund. We'll work out together which works best in yer situation!
1.3 Right of withdrawal for merch
In general: the moment ya pay for the merch, ya commit to buyin' the merch. So long as the merch arrives in good condition, the deal's final.
However, if...
- Ya're a customer in the EU/EEA. *
- The merch ya bought's physical.
- It's been 14 days or less since the physical merch arrived.
- Ya been handlin' the physical merch reasonably, as if in a store, so that I may resell it to sumone else.
...then ya got a statutory right of withdrawal 'n' gettin' yer money back – no questions asked!
To get things rollin'...
- Send a request of withdrawal from the Withdraw from contract page.
- I'll take a look at yer request.
- If all's good, I confirm yer request.
- Ya got further 14 days to send the physical merch back.
- Note tho that ya're responsible for the direct cost of returnin' the physical merch!
That's it! Ya withdrawn from the contract 'n' I'm gettin' the merch back~
* Note to customers outside of EU/EEA: I may be able to make an exception 'n' offer the same right of withdrawal in special cases. Please contact me first so we can talk how viable withdrawal'd be in yer case. Email: shop [atta] abasart.ing, or Discord: aaabandir.
2. Custom art
“Custom art” is personalized illustration, design 'n' print services that ya pay me to do. Such as drawin' a unique artwork for ya, or arrangin' a poster or other printed goods from said artwork.
Here's what buyin' a custom art from Aba's Shop usually looks like:
- Ya fill a custom art inquiry form found on any of the custom art options.
- I reply to ya, ask questions 'n'/or give an initial suggestion.
- We do a bit of back 'n' forth: specific details ya want, format, terms I'll work under, price, etc... We'll work it all thru together.
- If ya agree to order the custom art from me, I'll create a personalized order on Aba's Shop 'n' send it yer way.
- Ya pay the personalized order.
- I start workin' on the custom art.
- I keep ya updated on progress as per we'd agreed.
- Once finished...
- If digital custom art:
- I send the digital custom art to ya.
- If physical custom art:
- I forward the custom art to a third-party company for fulfillment.
- Third-party company produces the custom physical product.
- Third-party company ships the custom physical product to ya.
- If digital custom art:
Don't worry: inquiry 'n' discussion ain't a commitment! Feel free to back away at no cost before payment (step 5). No hard feelin's or anythin', we had a great chat~
2.1 Shippin' the physical custom art
Physical art work shippin' costs're included in the price ya pay.
For fulfillment, I'll use a third-party company that's closest to ya. That said, dependin' on yer shippin' address, ya may still hafta pay customs duties, import taxes, or other charges. Those payments're yer responsibility, 'n' not included in the price ya pay to me.
Also, since a third-party company takes care of shippin', delivery's outside of my direct control.
→ Tho if yer package appears to be delayed or lost, feel free contact me! I'll help investigate what's goin' on. Email: shop [atta] abasart.ing, or Discord: aaabandir.
2.2 Faulty, damaged or incorrect physical custom art
If yer physical custom art arrives damaged, defective, or different from whatcha we'd agreed, contact me as soon as possible! Email: shop [atta] abasart.ing, or Discord: aaabandir.
Include yer order number 'n' send sum photos of the problem if ya want. It'll help me investigate the issue with the third-party fulfillment company.
Dependin' on the situation, I can either send ya a replacement, give a price reduction or a refund. We'll work out together which works best in yer situation!
2.3 Right of withdrawal for custom art
While we talk the details of yer custom art, we'll also talk 'bout the right of withdrawal in yer particular case. Usually tho, I can give a partial right of withdrawal.
Partial right of withdrawal means that after payment, ya may withdraw from the purchase 'n' get part of the money back. The returned amount depends on how much I've worked on the custom art so far.
3. Privacy
When ya place an order, I need to collect certain personal information to process 'n' deliver 'em goods to ya.
This information includes yer email address, name 'n' billin' information. Additionally, for physical merch, I'll also need the shippin' address.
Sum of yer personal information I'll need to share with service providers like payment processors, third-party fulfillment companies 'n' shippin' companies.
I handle yer personal information accordin' to Aba's Shop's Privacy Policy.